Generally, you may visit our Website and obtain information about us and our products and services without providing any personal information, such as your phone number or postal or e-mail address.
In a few areas on our Website, we ask you to provide information that will enable us to enhance your Website visit, or to follow up with you after your visit.
For example, we request information from you when you:
- Register with us
- Place an order
- Provide feedback
- Request your order status
- Participate in any offers or contests or communicate with our customer support
In each or any of the above instances, your name, e-mail address, telephone and mobile number, address, log-in name, password or password validation, or other personal information that is needed to register or subscribe to services or offers provided on the Website shall be required by Marg.
You agree to provide true, accurate, current and complete information. If you provide any information that is untrue, inaccurate, not current or incomplete, or Marg has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Marg has the right to refuse any service (or any portion thereof) without any liability to it.
Our Website automatically receives and records information on our server logs from your browser, including your IP address. Our Website automatically receives and stores certain types of information whenever you interact with us. For example, like many Websites, we use "cookies", and we obtain certain types of information when your web browser accesses our Website. "Cookies" are small data files that your browser gathers on your computer's hard drive. A cookie file can contain information, such as a user identification code, that a website will use to track the pages and number of times you have visited. Our Website server draws on these cookies inter alia to recognize our repeat customers and keep a tab on usage, through our Website. Cookies are a useful element in the service process and help us to improve and develop the services and orientation towards our valued customers or Website users.
(3) USE OF PERSONAL INFORMATION
The personal information you provide will be kept confidential and used to support your customer relationship with Marg.
We may use the details you provide to
- inform you of special offers, updates, upgrades
- respond to your queries, requests and inquiries
- improve and customize Website services
- detect and prevent fraud and abuse of the Website
- examine identity of user
- administer the Website
- send surveys and marketing communication
- personalize user experience on the Website
- help the user address its problems with the Website
- complete and fulfill your orders, process payment, customer service
- protect the integrity of the Website
- and other services that may be of interest to you.
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with Marg through electronic records and you consent to receive communications from us periodically and as and when required. If you do not want to receive information about special offers, updates, upgrades, newsletters, mailing list from us or our partners and other organizations, you will be given the opportunity to "opt out".
The personal data of customers and Website visitors is stored indefinitely and may be collected and processed in one or more databases maintained directly or indirectly by Marg. By providing personal information to Marg, you agree and understand that Marg and its partners and associates may access, store, and use this information for a variety of purposes including identification, registration, authentication, online transactions, and distribution in any of the countries in which Marg and its partners and associates maintain offices or have activities.
We use third party service providers to provide various incidental and ancillary services, such as payment gateway facilitators, processing bank(s), credit card processing, e-mail service providers and hosting services on our Website. We will share your sensitive personal data or information or personal information as necessary for the third party to provide service. These third parties are prohibited from using your personally identifiable information for any other purpose.
You agree and acknowledge that personal information collated through the Website could be stored and processed in any other country across the world. You acknowledge that for effective provision of the Website’s services in respective territories including territories outside India, the personal information may be stored or processed by trusted third parties. Whenever the personal information is shared with trusted third parties in countries outside India, Marg endeavours that the personal information is transferred in accordance with the applicable laws of India.
You agree and acknowledge Marg’s right to utilize the user’s posts, contents, information and other personal data for the purpose of providing services through the Website. The contents on the Website may contain comments, posts and reviews posted by you which may be public and searchable on the internet in which case your comments, posts, reviews and information and personal data provided to the Website may be viewed by other users and Marg cannot guarantee that other users or third parties have not made copies of or used the ideas and information that you have shared on the Website.
Our Website may contain links to other websites. The linked websites are not necessarily under the control of Marg. Marg is not in any way responsible for the privacy practices or content of such websites and hereby expressly disclaims all liability associated with the content and use thereof. Marg encourages you to be aware when you leave this Website and to read the privacy policies of each and every linked website that collects your personally identifiable information. If you decide to access any of the third-party websites linked to this Website, you will do so entirely at your own risk. Any links to any associate or partner of this Website is the responsibility of the linking party, and Marg shall not be responsible for notification of any change in name or location of any information on the website or liable for any actions, claims, losses or damages arising thereto.
(4) CHANGES TO THIS POLICY
(5) GRIEVANCE OFFICER
In case of any complaints or grievances, you may contact The Marg Foundation at the following address:
The Grievance Officer, The Marg Foundation,
Army & Navy Building, 3rd Floor,
148, Mahatma Gandhi Road,
Mumbai 400001, India.
(6) GOVERNING LAW AND JURISDICTION